Best Teams
Potholes vs. Peak Experiences “I don't want the public to see the world they live in while they're in the Park. I want them to feel they're in another world.” - Walt Disney Truths One of our favorite books is The Power of Moments by Chip and Dan Heath. In the book, the authors talk about our tendency as leaders to fix potholes instead of creating peak moments. The people you serve expect far more than bad face to face practice online. We often see this as textbook outlines on an LMS, lecture training over zoom, or a digital checklist to pave over the potholes of learning or training gaps. Our challenge to you this week is to go beyond these pothole fixes in working with others and strive to create peak moments for those in your charge. For a primer on the concept of potholes and peak moments, this video is useful in explaining how education and organization leaders are trained to solve problems or potholes. Instead, we encourage as the book does to create peak mome